Delete your Scoteri account.

You can delete your Scoteri rider account at any time, from inside the app or by writing to us. This page explains both, and what happens to your data afterwards.

From inside the app

1. 1Open the Scoteri app and sign in.
2. 2Open the menu and choose Settings.
3. 3Scroll to the bottom and tap Delete Account.
4. 4Confirm. Your account is closed immediately and you are signed out.

If you no longer have the app

Email info@scoteri.com from any address, with the phone number on the account. We will confirm the request and close the account for you.

What is deleted

Your account is closed straight away and you can no longer sign in or rent a scooter. Within 30 days we delete:

• Your name, phone number and email address
• Your identity documents and the selfie used to verify them
• Parking photos from your rides
• Your support messages

What we keep, and why

• Ride and payment records required for accounting and tax, kept without your personal details
• Anything we are required to keep by law, or need to resolve an open dispute, damage claim or unpaid balance

Any remaining wallet balance is not refundable on deletion, so spend it or ask us about it before you delete the account. Deleting the account does not cancel a ride that is still running — end your ride first.